Shipping Policy
Last Updated: February 21, 2026
At Zaymura Hair Oil, we are committed to delivering your orders safely, quickly, and efficiently. We understand that timely delivery is important, and we work with reliable courier partners to ensure your products reach you in perfect condition. Please read this Shipping Policy carefully to understand how we process, ship, and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day. During high-demand periods, promotional sales, or festive seasons, processing times may be slightly extended.
Before dispatch, each order goes through a quality check to ensure the correct product is packed securely. Once your order is shipped, you will receive a confirmation message with tracking details (if available).
Please ensure your contact information and shipping address are correct at the time of checkout to avoid delays.
2. Shipping Time & Delivery Estimates
Delivery times may vary depending on your location. Generally:
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Major cities: 2–4 business days
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Remote or rural areas: 3–6 business days
Please note that delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions, courier delays, public holidays, or unexpected logistical issues.
While we aim to deliver within the estimated timeframe, we cannot guarantee exact delivery dates.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time, which will be clearly mentioned on our website.
Any additional charges such as remote area delivery fees (if applied by courier services) may be the responsibility of the customer.
Shipping fees are non-refundable unless the return is due to our mistake, such as sending an incorrect or defective product.
4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) services in eligible areas. Customers are required to make full payment in cash at the time of delivery.
Please ensure someone is available to receive the parcel. Repeated refusal of COD orders may result in restrictions on future purchases. We reserve the right to cancel suspicious or unverified COD orders for security reasons.
Kindly provide a valid contact number so our team or courier service can confirm your order if needed.
5. Order Tracking
Once your order has been shipped, you may receive tracking information via email or SMS (if tracking is available with the courier). Tracking details allow you to monitor the progress of your shipment.
If you do not receive tracking details within the expected processing time, please contact us at:
We will assist you in checking the status of your shipment.
6. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information at checkout. If an incorrect or incomplete address is provided and the parcel is returned to us, additional shipping charges may apply for re-dispatch.
If delivery fails due to unavailability of the customer or refusal to accept the parcel, we reserve the right to cancel the order and restrict future COD services.
We are not responsible for delays or losses caused by incorrect customer information.
7. International Shipping (If Applicable)
If we offer international shipping, delivery times may vary depending on the destination country and customs processing procedures. International customers may be responsible for customs duties, taxes, or import fees imposed by their country.
We are not responsible for delays caused by customs clearance processes.
8. Damaged Parcels During Shipping
If your parcel arrives visibly damaged, please record a video while opening it and contact us immediately within 48 hours. Clear proof is required to process claims related to courier damage.
Without proper evidence, we may not be able to file a claim with the courier company.
Your satisfaction matters to us, and we will assist you in resolving genuine concerns.
9. Shipping Policy Updates
Zaymura Hair Oil reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be reflected on this page with an updated revision date.
We encourage customers to review this policy periodically before placing an order.