Refund & Return Policy

At Zaymura Hair Oil, we truly value your trust in our products. Our goal is to provide you with high-quality hair care solutions that meet your expectations. We understand that sometimes issues may arise, and this policy explains clearly how returns, refunds, and exchanges are handled. Please read this policy carefully before making a purchase so you fully understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns only in genuine cases where there is a valid issue with the product received. If you receive a damaged, defective, leaking, or incorrect item, you must notify us within 7 days of delivery. The product must be unused, unopened, and in its original packaging with seals intact. This ensures hygiene and safety standards are maintained.

Because hair care products are personal-use items, we cannot accept returns of opened or used products unless there is a proven manufacturing defect. Customers must provide proof of purchase such as an order number, receipt, or confirmation message. Without proper proof, we may not be able to process the request.

Each return request is reviewed carefully to ensure fairness for both the customer and our business.

2. Non-Returnable Items

Certain situations do not qualify for returns or refunds. Products that have been opened, used, or altered in any way cannot be returned due to hygiene and safety reasons. We also do not accept returns for products damaged due to improper storage, mishandling, or misuse after delivery.

Items purchased during promotional sales, clearance events, or special discounted campaigns may not be eligible for refunds unless they arrive damaged or incorrect. Additionally, if incorrect shipping information was provided at checkout and the parcel is lost or returned, we cannot take responsibility for that loss.

We encourage customers to carefully review product details before placing an order.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, leaking, broken, or different from what you ordered, please contact us within 48 hours of receiving the parcel. It is very important to report such issues quickly so we can investigate with the courier company if necessary.

To process your request, we require clear photos or a short video showing:

• The damaged product

• The outer packaging

• The shipping label

Once your claim is verified, we will offer either:

• A replacement at no additional cost, OR

• A full refund (including delivery charges if the mistake was ours).

Customer satisfaction is important to us, and we will do our best to resolve genuine issues promptly.

4. Return Process

To initiate a return request, please email us at:
📧 zaymurahairoil@gmail.com

In your email, include:

• Your full name

• Order number

• Contact number

• Reason for return

• Photos or videos (if applicable)

After reviewing your request, we will inform you whether your return has been approved. If approved, we will provide instructions on how to send the product back. Customers may be responsible for return shipping costs unless the issue occurred due to our error.

Please do not send any product back without prior approval, as unauthorized returns may not be accepted.

5. Refund Process

Once we receive the returned product, it will be carefully inspected to ensure it meets our return conditions. After approval, refunds will be processed within 7–10 business days.

Refunds will be issued through the original payment method used at checkout. For Cash on Delivery (COD) orders, customers may be asked to provide bank account details for transfer. Please note that banks and payment providers may take additional time to reflect the refunded amount in your account.

Shipping charges are non-refundable unless the return is due to our mistake, such as sending the wrong product.

6. Order Cancellations

Orders can only be canceled within 12 hours of placing the order. After this period, orders may already be processed or dispatched, and cancellation may not be possible.

If your order has already been shipped, it cannot be canceled. In such cases, you may follow the return procedure once the product is delivered, provided it meets our eligibility criteria.

To request cancellation, contact us immediately at zaymurahairoil@gmail.com with your order details.

7. Exchanges

We currently offer exchanges only in cases where the product is damaged, defective, or incorrect. We do not offer exchanges for change of mind or personal preference.

If your exchange request is approved, we will arrange for a replacement product to be sent to you as soon as possible. Exchange processing times may vary depending on stock availability and delivery location.

Our goal is to ensure that you receive exactly what you ordered in perfect condition.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

1. First, check your bank account again.

2. Contact your credit card company, as it may take time before your refund is officially posted.

3. Contact your bank, as processing delays can occur.

If you have completed these steps and still have not received your refund, please contact us at zaymurahairoil@gmail.com, and we will assist you further.

9. Policy Updates

Zaymura Hair Oil reserves the right to update or modify this Refund & Return Policy at any time to reflect changes in business practices, operational requirements, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically to stay informed about our policies.